Chatbot channels: what works today and what is waiting
Written by the Allinaa team · Updated
Two channels work today: the chat on your website (Standard and Premium) and your own Telegram bot (Premium). Allinaa has built connections for many more apps, and each one becomes available once that platform approves Allinaa or the business has its own approved account. We give no dates for those, because the platforms set them.
Live today
- The Allinaa website chat widget: the chat widget on your site, answering from approved knowledge, on Standard and Premium.
- Answer customers on Telegram with your own bot: your own bot created with BotFather, connected on Premium; live verified on October 14, 2026.
Status board: built, not yet live
"Built" means the connection passes our tests against a simulated version of the provider's API. A channel counts as live only after a real message has gone through the real provider, as happened with Telegram.
| Channel | What is still needed | Provider fees |
|---|---|---|
| WhatsApp (not yet live) | Available once Meta approves Allinaa as a technology provider | Meta bills the business per message; see Meta's pricing page |
| Instagram direct messages (not yet live) | Available once Meta approves Allinaa's app | None from the platform for replies, as far as Meta documents (not yet live) |
| Facebook Messenger (not yet live) | Available once Meta approves Allinaa's app | None from the platform for replies, as far as Meta documents (not yet live) |
| Comments and reviews: Facebook, Instagram, TikTok, YouTube, Threads, LinkedIn Page, Google reviews (not yet live) | Available once each platform approves Allinaa; replies post only after your approval | None from the platforms that we know of |
| TikTok messages (not yet live) | Available once TikTok approves Allinaa's app, including a data security review | No API fee from the platform |
| X direct messages | Available once X grants Allinaa's developer access | X bills its API usage to Allinaa. Whether any of that cost is passed on has not been decided; you will be told before you connect. |
| Viber (not yet live) | A commercial bot agreement between your business and Rakuten Viber, then a first verified connection; not yet live | Viber bills the business monthly for a commercial bot; see its bot API documentation (not yet live) |
| LINE (not yet live) | Your business's LINE Official Account credentials, then a first verified connection; not yet live | Your LINE plan; see its messaging pricing page (not yet live) |
| WeChat (not yet live) | A verified Service Account for your business, then a first verified connection | Tencent charges the business for verification; see Tencent's fee page (not yet live) |
| Discord (not yet live) | A bot your business creates in Discord's developer portal, then a first verified connection; not yet live | None that we know of |
| Slack and Microsoft Teams team alerts (available, not yet verified with a real workspace) | A webhook from your own Slack or Teams workspace, connected in the cabinet. These send your team alerts (new inquiry, live chat requested, connection problem); they are not a customer channel | None from the platforms that we know of |
| Your own e-mail inbox (not yet verified with a real mailbox) | Built but not yet verified with a real mailbox; ask us for its status | Your own mailbox plan |
Channel pages
- WhatsApp, Instagram and Messenger: built on Meta's official APIs, not live yet: what is built, Meta's official-platform rules, messaging windows and fees, and what to use while you wait (not yet live).
- How to reply to negative reviews, and what the FTC rule allows: reply habits for bad reviews, the FTC rule, and Allinaa's approval-only replies, which are available once each platform approves Allinaa.
What stays the same on every channel
One knowledge base serves every channel, so an updated policy reaches all of them at once. New connections start in Human only mode by default, so your team sees real messages before the AI replies to anyone (you can pick another mode when you connect), and a person can take any conversation and hand it back. Language support is the same everywhere: 3 configured languages on Standard, all supported languages on Premium. Conversations from connected channels share the Premium unified inbox.
To hear when a channel opens, write to info@allinaa.com and name the channel.