Standard or Premium: which chatbot plan fits your business?
Written by the Allinaa team · Updated
Allinaa's AI chatbot comes in two plans. Standard is a website assistant that answers questions and captures inquiries. Premium adds languages, uploads, a team, more channels and no monthly cap on AI replies. This page separates what each plan does today from what is still waiting on outside approvals, so you can choose on facts.
At a glance
| Standard | Premium | |
|---|---|---|
| Monthly price | $350/month | $800/month |
| Setup fee | None: you set it up yourself | None: you set it up yourself, and our team connects the tools that need it at no extra charge |
| Website | One website | Website plus other channels |
| Languages | Three: American English plus two | All supported languages |
| AI replies | 2,000 per month | No monthly cap (per-channel flood limits apply) |
| Inquiry inbox and e-mail notifications | Yes | Yes |
| Photo and file uploads | No | Yes |
| Team accounts and live chat takeover | No | Yes |
Both are fixed monthly prices, and the monthly service starts when Allinaa activates it. Both plans can be tried free for 14 days.
Standard
- Installed on one website, with branding matched to your business.
- Answers from your approved business information, aware of the page the visitor is viewing.
- Three configured languages: American English by default, plus two more.
- 2,000 AI replies per month. At the limit, the chat falls back to the inquiry form.
- Short questions that clarify each customer's needs, then contact capture with the visitor's permission.
- Saved inquiries, e-mail notifications to you and a confirmation e-mail to the visitor.
- Inquiry inbox with status, private notes, search and CSV export.
- Conversations that continue across pages and return visits.
- Up to 2 hours a month of knowledge updates and response improvements, and corrections reviewed and applied by our team.
- Monthly performance report, and a first support response within one business day.
Premium today
Everything in Standard, with these upgrades, which work now:
- No monthly cap on AI replies (per-channel flood limits apply), instead of Standard's 2,000 a month.
- All supported languages (the catalog currently has 108), with new ones added automatically, instead of Standard's three.
- Photo, screenshot and document uploads from visitors, checked for malware and stored privately.
- Product search from a visitor's photo or question, using your catalog.
- Team accounts with roles (owner, administrator, operator) for up to 5 people.
- Live chat takeover: a team member takes any chat from the AI and hands it back.
- Unified inbox for website chat and Telegram today; e-mail and other channels as they are connected.
- Telegram: connect your own Telegram bot.
The pricing section lists further Premium tools. Two of them are set up with our team, at no extra charge: bookings go straight into your Google Calendar, and leads are saved to a Google Sheet (other CRMs on request). Team alerts in Slack or Microsoft Teams are available too, not yet verified with a real workspace. These are not yet part of the verified feature list above, so ask us about their current status before choosing Premium for them.
Premium items waiting on platform approvals
Allinaa has built connections for WhatsApp, Instagram, Facebook Messenger and other apps, but they are not live for customers yet: they become available once the platform approves Allinaa. The same applies to AI-drafted replies to Facebook, Instagram, TikTok and YouTube comments and to Google reviews, which would be posted only after you approve them. LINE, Viber and WeChat need your own business account with those providers and are not live yet either.
If one of these channels is your main reason for Premium, wait until it is live, or ask us for the current status. See the pricing section for the full list.
Who should pick which
Pick Standard if
- Your customers find you through your website.
- Two languages besides English cover the people you serve.
- One or two people answer inquiries, from e-mail and the inquiry inbox.
Pick Premium if
- You serve customers in many languages or countries.
- Customers need to send photos or documents, or ask for products by photo.
- Several team members should share conversations and take over from the AI.
- You want Telegram in the same inbox as your website chat.
Changing plans later
Plan changes are arranged with Allinaa: write to info@allinaa.com. Moving from Standard to Premium keeps your knowledge, conversations and inquiries. Not sure yet? Start a free trial on the plan you are leaning toward and compare it with your real visitors.
Frequently asked questions
Can I start on Standard and move to Premium later?
Yes. Plan changes are arranged with Allinaa, and your knowledge, conversations and inquiries stay in place.
Which channels work on Premium today?
The website chat and Telegram, in one inbox. WhatsApp and the other Meta channels become available once the platform approves Allinaa.
How many people can use Premium?
Team accounts are for up to 5 people, with owner, administrator and operator roles.