What a website chatbot can do: use cases

These pages are organized by the job the Allinaa assistant does rather than by industry. Each one says which plan includes the feature: most work on both Standard and Premium; uploads, photo search, live takeover and the unified inbox are Premium.

Answer

The core of every plan: answers from information you approved.

• Turn your FAQs into a chatbot that answers in plain words: turn your real FAQs into answers that stay correct. Standard and Premium.
• Answers based on the page your visitor is reading: answers about the page the visitor is on, and which pages are skipped. Standard and Premium.
• Answering 'how much does it cost?' without inventing a price: quote only the prices you publish, ranges and "it depends". Standard and Premium.
• Answer website visitors after you close: what to answer at night and when to take a message instead. Standard and Premium.
• A multilingual chatbot for customers who don't write in English: how the reply language is chosen: 3 languages on Standard, all supported on Premium.
• Answer shipping, returns and order questions from your policies: policy answers, and what to do when the question is about one order. Standard and Premium.
• Support your current customers, not only new leads: how-to and service questions from people who already bought. Standard and Premium.

Capture

When a visitor is ready, the assistant collects what your team needs, with consent.

• Capture and qualify leads from website chat: the request form, consent and what your team receives; the owner page for the form. Standard and Premium.
• Collect complete quote requests through website chat: the three questions per service that make an estimate possible. Standard and Premium.
• Collect appointment requests through website chat: requests your team confirms, instead of a chat that books blindly. Standard and Premium.
• Add a chatbot to the landing pages your ads send traffic to: ad visitors with one specific question about one offer. Standard and Premium.
• Let customers send photos and documents in the chat: photos and documents, malware checks and private storage. Premium.
• Let customers find products from a photo or a description: "I want one like this": product search from a photo or a question. Premium.

Hand off

When a person should step in.

• Hand a chat from the AI to a person, and back: follow-up requests on Standard; live takeover and hand-back on Premium.

Manage

Where requests and conversations land, and how to get through busy weeks.

• An inbox for every inquiry your chatbot collects: statuses, private notes, search and CSV export; the owner page for the inbox. Standard and Premium.
• One inbox for website chat and Telegram today, and more channels as they connect: one inbox for the website chat and Telegram, with takeover and roles. Premium.
• Get through your busy season without missing inquiries: before, during and after a rush, including the reply allowance. Standard and Premium.

Learn

What visitors ask tells you what your website doesn't say.

• Find out what your website visitors actually ask: the monthly report and unanswered questions as customer research. Standard and Premium.

Looking for your trade instead? See chatbots by industry. Comparing plans? See Standard vs Premium.