A website chatbot for veterinary clinics

At 11 PM a dog has eaten something from the trash and the owner is typing into your website because your phone goes to voicemail. What your website says in that moment matters more than anything else on this page. An Allinaa assistant gives that owner the emergency instructions you wrote, and during the day it handles the routine questions that fill your front desk's phone queue.

Night-time messages from worried pet owners: the emergency routing you write

Write your emergency text first, before anything else in the knowledge. A useful version names:

• The 24-hour emergency hospital you refer to, with its address and phone number
• The animal poison control service you recommend, if any, and whether it charges a fee
• A plain sentence: "If your pet is having trouble breathing, has collapsed, is bleeding heavily or may have eaten something toxic, call the emergency hospital now."

When an owner describes something urgent, the assistant repeats that text. It does not decide whether the dog is in danger; your text does. Ask the assistant a few frightening questions during setup ("my cat ate a lily", "my dog is vomiting blood") and confirm that each answer leads with the emergency instruction.

Why the assistant gives no dosing, diet or symptom advice

Owners will ask how much of an over-the-counter medicine they can give, whether a food is safe, or whether a limp can wait until Monday. A chatbot cannot examine an animal, and AI answers can be wrong. Configure the assistant to decline those questions and offer an appointment request or your phone number instead. A short line in your knowledge does the job: "Our assistant can't give medical, dosing or diet advice. Please call us, or for emergencies contact the emergency hospital listed above."

New clients: records transfer, first-visit fees you publish, species you see

New clients ask predictable questions, and each one has a factual answer:

• Records: how to have the previous clinic send records, and the e-mail address they should use
• Species: dogs and cats only, or also rabbits, birds, reptiles or pocket pets
• First visit: what to bring (vaccine history, current medications, a stool sample if you want one) and the exam fee if you publish it
• Payment: whether you work with pet insurance claims or financing, as your policy states

If you don't publish fees, the assistant should say so and offer to have the front desk call back. It is instructed to answer from your information, not to make up a number.

Vaccination and boarding requirements from your policy page

If you board or groom, owners need your exact requirements: which vaccines, how long before the stay, whether titers are accepted, and flea and tick rules. Paste the policy into the knowledge exactly as written. When an owner asks "does my dog need the kennel cough vaccine to board?", the answer quotes your policy instead of general internet advice.

Appointment requests your team confirms

Allinaa does not connect to veterinary practice management software, so it cannot see your schedule. It collects an appointment request: pet name and species, reason in a few words (wellness visit, vaccines, follow-up), preferred times, and the owner's contact details with their permission. You get an e-mail and the request lands in your inquiry inbox. See appointment requests.

Photos from owners (Premium): when a photo helps and when to call instead

On Premium, owners can send photos and documents in the chat. Files are checked for malware and stored privately for your team. That helps with paperwork such as a vaccine certificate from the previous clinic or adoption papers. It is not a substitute for an exam: a photo of a wound should lead to a call or a visit, never a remote opinion from the assistant. Say that in your knowledge so owners understand why the assistant asks them to call.

Illustrative conversation

Illustrative example, not a real conversation.

If you also groom or board, our page for pet grooming and boarding covers that side, and after-hours answers explains how night-time questions are handled.

Questions owners ask

Will the chatbot tell owners whether their pet needs to see a vet?

No. It repeats the emergency instructions you write and declines symptom, dosing and diet questions, pointing owners to your phone or the emergency hospital you list.

Can it book into our practice software?

No. It collects appointment requests with the pet's details and preferred times, and your team confirms.

Can it tell an owner whether a vaccine is due?

No. It can't see medical records. It repeats your vaccination requirements in general terms and collects an appointment request so your team can check the record.

What if we don't publish exam fees?

The assistant should say the fee isn't listed and offer to have the front desk call back. It answers only from your approved information.