A website chatbot for house and office cleaning companies

"How much for a cleaning?" can't be answered with one number, and a cleaning company that tries usually loses either the customer or its margin. An Allinaa assistant asks the few questions that actually set the price, quotes from the rates you publish, and sends your office a request that's ready to confirm.

Why cleaning quotes need details first

The same request, "a cleaning next Friday", can be a two-hour job or a full day, depending on:

• Bedrooms, bathrooms and approximate square footage
• When the home was last cleaned professionally
• Pets, especially shedding dogs and cats
• One-time, weekly, every other week or monthly
• Add-ons: inside the oven, inside the fridge, interior windows, baseboards, laundry

Most of that is invisible on a booking form, and customers skip fields they don't understand. A short conversation gets better answers.

The few questions: size, bedrooms and baths, frequency, pets, add-ons

Allinaa's assistant asks up to three short clarifying questions, one at a time, and only the ones the customer hasn't already answered. If someone writes "3 bed 2 bath, every two weeks, we have a golden retriever", it doesn't ask those again. It moves on to anything still missing, such as the ZIP code, and then offers the inquiry form. The customer confirms contact details and agrees to be contacted, and you get an e-mail with the full summary.

Publishing rate ranges the assistant can quote

The assistant only quotes prices that are in your approved information, so decide what you are comfortable publishing. Options that work:

• A starting price by home size for a standard clean, with a note that the first visit may cost more
• A table of add-on prices
• A sentence explaining how recurring discounts work
• "Final price confirmed after a walkthrough or video call" for anything unusual

If you publish nothing, the assistant explains what affects the price and collects the details for a callback, which is still better than "call for a quote." See answering price questions.

Move-in, move-out and deep cleans vs. recurring service

These are different jobs with different questions. For move-out cleans, the assistant should ask whether the home will be empty, the move-out date, and whether the customer needs a checklist that matches their landlord's requirements. For deep cleans, ask when the last professional clean was. For recurring service, ask about preferred days, whether someone will be home, and how you'll get in. Write each service's description and what's included, so customers don't expect inside-oven cleaning on a standard visit.

Commercial cleaning inquiries: a separate path

Offices, clinics, retail stores and gyms need different information: type of facility, square footage, how many restrooms, cleaning frequency, after-hours access, and whether supplies are included. Add a short commercial section to your knowledge so the assistant recognizes a commercial inquiry and asks those questions instead. Commercial work is usually quoted after a walkthrough, and the assistant should say so.

Trust questions: answer only what's true for your company

Customers are letting strangers into their home, so they ask: "Are you insured and bonded?", "Do you run background checks?", "Do you bring your own supplies?", "Can I request the same cleaner each time?", "What if something gets broken?" Write the true answers for your company, even if some are "no." The assistant repeats exactly what you wrote. Don't add claims you can't back up, because every visitor who asks will hear them.

Illustrative conversation

Illustrative example, not a real conversation.

See also quote requests, moving companies and landscaping.

Questions owners ask

Will the chatbot give an exact price?

It quotes the rates and ranges you publish after asking about size, frequency, pets and add-ons. Your office confirms the final price.

Can it tell customers whether you bring your own supplies?

Yes, if your knowledge says so, together with any products you avoid and any fragrance-free or pet-safe options you offer.

How does it handle office cleaning inquiries?

Add a commercial section to its knowledge. It then asks commercial questions, such as facility type and frequency, and notes that a walkthrough sets the price.

What if we don't publish prices?

It explains what affects the price and collects the details for a callback.